FAQs
General
What currency are your prices in?
The prices are in CAD (Canadian dollars).
Why am I not getting your emails?
Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your “safe list”. If you don’t hear from us in 12 hours, email us at [email protected]
What is your Turnaround time?
Orders shipped within 1-2 business days after clearing payment. Please note we do not ship on weekends.
Is there a minimum order?
Yes. There’s $100 minimum order amount before the cost of shipping.
How do you accept payment?
INTERAC EMAIL TRANSFER
Can you get product X? I don't see it on your web site.
If it’s not listed, we don’t carry it.
Can I ask you for cycle advice?
We do not provide cycle, diet or training advice. Such emails will be ignored.
I have an issue to take up with you. What should I do?
First of all in any event you write a negative review in hopes to have a situation rectified any requests will be denied as the damage has already been done. If you have an issue, give us a chance to fix it. So the first thing you must do is email us! [email protected]
Delivery
Where do you ship?
Canada ONLY. There are no exceptions.
Where do you ship from?
We ship from Vancouver, Canada. No customs involved.
By mistake I gave you a wrong mailing address. What happens now?
If you provided us with a wrong or incomplete mailing address we will not be able to retrieve your package. Please double check your mailing address before ordering. We will not be responsible for your mistake. If the package is sent back to sender it’s lost because our return address is fake.
Is signature required on delivery?
It is not unless you request it.
Can I pick up my order?
Absolutely not. We are a strictly online store. Don’t waste your time emailing us how close you are and how convenient it would be for you. We can’t accept any returns, because we don’t have a mailing address in Canada. Please email us and we’ll try to help you. The answer will always be no.
What type of mail do you use and how much do you charge for shipping?
$9.99 flat rate Canada Post (5-10 business days).
$29.99 flat-rate Canada Post Express (next business day to major cities, 2-3 business days elsewhere).
FREE flat rate Canada Post Xpress on ALL orders over $200
Do you ship to PO boxes?
Yes
Do you provide a tracking number?
Yes. Once your order ships you will get an email with a tracking number. You can check your order shipping status at canadapost.ca
Why is my tracking number not showing online?
The tracking number appears online 3-5 hours after the package was dropped off.
What if Canada Post looses my package?
Normally if Canada Post loses your package it’s 100% your loss. If Canada post says “delivered” we consider it as delivered. Statistically speaking a lost package is an extremely rare occurrence. Out of a 1000 packages only 1 or 2 will be lost.
Is there a risk of seizure?
Impossible. All mail shipped within Canada does not go through customs therefore domestic mail cannot be seized. Moreover by federal law domestic mail can only be opened by the receiver.
Returns
What if I need to return an item?
We can’t accept any returns, because we don’t have mailing address in Canada. Please email us and we’ll try to help you.